This Privacy Policy explains how Land Fortune (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you use our website, mobile apps, payment services, and WhatsApp Business chatbot (together, the “Services”).
1. Information we collect
- Account & profile: name, phone number, email, national ID (where required), role (buyer/seller), location/ward, and business details.
- WhatsApp / messaging: your WhatsApp phone number, message content you send to our business number, interactive choices (menus, buttons, flows), and delivery status.
- Orders & payments: cart contents, delivery address, order references, payment method, and payment status from our payment partners.
- Technical: device/browser type, IP address, approximate location, cookies or similar technologies, and logs needed to secure and operate the Services.
- Support: information you provide when contacting support.
2. How we use information
- Provide marketplace browsing, ordering, fulfilment, and customer support.
- Operate the WhatsApp chatbot (authentication, catalogues, carts, checkout links, order updates).
- Process payments and prevent fraud, abuse, and security incidents.
- Send transactional messages (order confirmations, delivery updates, payment instructions).
- Improve product quality, reliability, and user experience.
- Comply with law and enforce our Terms of Service.
3. Legal bases
Where applicable under Zimbabwe data-protection principles and related law, we process personal data because it is necessary to perform a contract with you, to pursue legitimate interests in operating a secure marketplace, to meet legal obligations, or with your consent (for example optional marketing).
4. Sharing of information
We may share information with:
- Payment providers and banks (for card, mobile money, and settlement processing).
- Messaging platforms such as Meta WhatsApp Business Platform (to send/receive messages you initiate with our business number).
- Logistics / delivery partners needed to fulfil your order.
- Service providers who host or support our infrastructure under confidentiality obligations.
- Authorities when required by law or to protect rights, safety, and security.
We do not sell your personal information.
5. WhatsApp / Meta
If you message our WhatsApp Business number, Meta processes message data under its terms and policies. We receive webhook events and use them only to run the chatbot and related commerce features. You can stop WhatsApp conversations at any time by messaging stop/unsubscribe instructions we provide, or by blocking the business number in WhatsApp.
6. Retention
We keep personal information for as long as needed to provide the Services, meet legal/accounting requirements, resolve disputes, and enforce agreements. Message logs and session data may be retained for support, fraud prevention, and audit purposes, then deleted or anonymised when no longer required.
7. Security
We use administrative, technical, and organisational measures appropriate to the risk (access controls, encryption in transit where applicable, and monitoring). No method of transmission or storage is 100% secure.
8. Your choices & rights
Subject to applicable law, you may request access, correction, or deletion of your personal information, or withdraw consent where processing is consent-based. In the Land Fortune iOS and Android app, open Account → Settings → Delete account and confirm with your password. That removes your name, phone, and email from the account and signs you out. Order and payment records may be kept without those personal details where we need them for accounting, disputes, or the law. You can also write to us using the contact details below. You may manage WhatsApp notification preferences in the WhatsApp app.
9. Children
The Services are not directed to children under 18. We do not knowingly collect personal information from children.
10. International transfers
Our infrastructure or processors may store or process data in Zimbabwe and other countries. Where data is transferred, we take steps consistent with applicable law to protect it.
11. Changes
We may update this Policy from time to time. The “Last updated” date above will change when we do. Continued use of the Services after an update means you accept the revised Policy.
12. Contact
Land Fortune
Website: https://landfortune.co.zw
Email: info@landfortune.co.zw
WhatsApp Business: the official Land Fortune business number listed in Meta / on our website